I’m trying to have an email sent to the billing group that contains information for invoicing my customers. I was able to have an automated email containing placeholders for most of the info required, but I would need these 2 fields from the Logtime portion to be added in the email.
Are you able to create a PlaceHolder for these fields?
Welcome to Freshworks Community :)
We understand your concern here, Did you get a chance to refer to the list of Dynamic Placeholders: https://support.freshdesk.com/en/support/solutions/articles/52630-understanding-dynamic-content-and-placeholders, Where we have a placeholder which helps you in retrieving the total time tracked in a ticket.
Description: Total time tracked in the ticket
There are a few other placeholders which you can explore to see if they suit your business needs. Kindly refer to the above article and see if that helps.
Here’s to you
Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
yes I have tried, but I need to also include the “On” and “Note” portion.
any updates on the PlaceHolders for Log Time field?