I have a simple question and I was hoping someone could give me a yes/no answer.
If we completely populate the Customers -> Companies view with a list organisations we deal with. Is there any way we can then populate a customer facing ticket field so that when creating a ticket, they can then choose one of these organisations from the list in a drop down?
Obviously, if we could do this easily, it would be good, but I'm happy if we can do it in any way, either using the API or SDK or some other way.
All help is gratefully received as it's really impairing us in going forward with using Freshdesk.