How do I add other necessary fields for pre-chat? the ones offered to not match my needs.
This topic has been closed for comments
Hello Mandy,
The idea of the Pre-chat form is to get the basic details from a requester who initiates the chat in your portal, so it is limited to the default fields which are available right now. We do not provide the options to add more options as it would end up like a feedback form rather than a pre-chat form.
Hope this helps.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.