Whenever I reply to a ticket the agent name is put at the top of the reply like this.
Agent Name:
comment goes here
I have removed the ticket.agent.name placeholder from the email notification but it still shows up.
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Yes, how do we remove the Agent Name from this placeholder:
{{ticket.latest_public_comment}}
Userlevel 4
+12
Hi,
In case of email replies, you can navigate to Admin -> Email notifications -> Reply templates -> Agent reply template section and remove any placeholder that populates the agent name.
The default behaviour of the placeholder is that it fetches the commenter name along with the comment . Sorry that it is not possible to remove the agent name from being displayed when you use this placeholder.
Cheers!
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