I am worked in Portal customization. i saved the page and publish . but go to the customer portal is not working. Always The customer portal shows default current theme.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Greetings from the Freshworks community!
Once the customizations are saved, and you confirm that the codes are effective, you can use the “preview” option here to preview the settings you have configured for the Customer portal. Publish the codes to reflect the customization changes in the customer portal
Let us know if this works.