Question

problems with the translation from spanish to english in the portal forum


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In my support portal, in the forum tab, when you change the language (from Spanish to English) some elements such as forum types: questions, announcements, are not translated. I attach a photo

 


2 replies

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I was able to solve the problem
1- This is an example of translation from Spanish to English.for a text with h3 title format and red color.

 <h3>
          {% if portal.current_language.code == "es" %}
          <p class="info-text">
               <FONT color="red">TEXTO.</FONT>
          </p>
       
          {% elsif portal.current_language.code == "en" %}
         <p class="info-text">
              <FONT color="red">TEXT.</FONT>
         </p>
         {% endif %}
      </h3>

 

   2- Or only with title h2

 

 <h2>
          {% if portal.current_language.code == "es" %}
          Iniciar sesión en el portal de soporte 
       
          {% elsif portal.current_language.code == "en" %}
           Sign in to the support portal
         {% endif %}
              </h2> 

Userlevel 5
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Hi @Maidel,

Welcome to the Freshdesk community!

Thank you for voicing your concern to us; I understand you are facing issues with your Kbase translation. We are working on improvising translations for different languages in our Kbase.

Can you please DM us your Freshdesk URL? We will raise this as a concern further with our developers and keep you posted on updates.

Cheers!

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