If you're an agent who mostly works on one single Ticket View, you're going to love this.
This hidden gem called the 'Jump to Ticket' option on the Ticket Details page is a 'why didn't I see that earlier' kind of option for agents to switch between tickets without having to navigate away from the tickets page (Had I used this longer, I wouldn't have had as many Overdue tickets).
It shows you all the key information from the tickets list view page, such as the Subject, priority, Due by Time, etc., without actually going there and also allowing to choose the next ticket you want to move on to.
I've personally found this very handy in swooshing through tickets on a busy day.
What are your thoughts?
On another note, here's