"Reload View" won't show up

Hello - on my home laptop and home computer, I can't get the "Reload View" line to show up, so I have to continuously manually refresh the page to see new tickets.  My work computer shows it fine.  

I've tried everything I can think of. Cookies.  Different browsers.  Disabling extensions.  Internet connection (wifi vs plugged in).  Literally the only thing that's common is that it works while on my work computer, and doesn't work on my laptop or home computer.  Both internet connections are rock solid and fast from the same ISP.  

I have a ticket in but haven't heard back yet.  I wanted to throw this out there to see if anybody else has run across this issue and see if they had a solution.  Thanks

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27 replies

I've narrowed it down an issue with my home router.  When I plug straight into my cable model and bypass the router, everything works.  I've tried some port triggering and port forwarding possibilities, but haven't had any luck yet.  

Sorry for the typos - cable *modem 

Hi there,

I have the same problem on my laptop while using Safari browser. 

Waiting for solution. 

Thank you.

Elena - out of curiosity, what brand is your router?  

Nathan - we use Apple AirPort Extreme.

As a follow up - 

I never did find an answer and no matter what I tweaked I couldn't get it to work.  I ended up buying a whole new router, and that fixed it.  Now out of nowhere it's not working again (with the new router).  Nothing has changed.  I have a co-worker who also suddenly can't get it to work, and he's never had the issue before.

Some clarity from Freshdesk on this issue would be extremely helpful.  I'm not going out to buy another router.  

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We apologise for not updating this thread with frequent updates . We've been trying to engage actively on the community forums.

We've made several enhancements over the past year or so with respect to how the autorefresh in the ticket list page functions. Should you see any abnormalities, drop us a note here and we promise to look into the issue with utmost attention.


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