Remove agents ability to assign tickets to other agents

  • 26 April 2016
  • 1 reply
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Is it possible to remove agents ability to assign tickets to other agents


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1 reply

Userlevel 4
Badge +12

Hello,




Though it is not possible to remove the ability to re-assign tickets, you can setup an observer rule to revert the change made and also alert the agent that he/she wouldn't be able to carry out the action on his/her own.




Here's how you can configure the rule :




When any of these events occur : Agent is updated from Agent ABC to ANY




And the events are performed by : Agent -> Choose agent name




Actions : Assign ticket -> Event performing agent




Send email to agent -> Event performing agent




Cheers!