Question

Remove custom fields from service article

  • 5 January 2022
  • 1 reply
  • 32 views

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Hi,

I want to remove some custom fields in certain service articles and replace them with different ones (different data type), as our internal processes have changed.

Now I get a warning, that the data from the fields will be removed from old tickets as well. 

Is there a workaround or intended way to achieve the following:

Replace custom fields within a service article   AND   Don’t delete the data the custom fields contain in old tickets

 


1 reply

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I found that you can hide fields in the portal. I guess this is the way to change articles without losing data. 

Hoping this won’t make it to difficult to comprehend the service articles contents after a couple of changes over time.

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