I would like to know if there is any way to send note to a third party (contact, external email).
I have tryed this following request but got an error :
"body": "Hello ",
And the error :
"description": "Validation failed",
"message": "Accepts only emails of agents",
to the endpoint "https://domain.freshdesk.com/api/v2/tickets/1000000/notes" method "POST".
Why i need to do this ? It's because i would like to respond to a forward's response.
I have forwarded the ticket "1000000" to a non-agent email (so an "external"), that external has responded to the forwarded mail, so in Freshdesk this was translated into an internal note. And finaly i would like to respond to that external using Freshdesk API. But when i'm trying to add note and specify his email adress in notify_emails (see request above) i got the error because he is not an agent.