Reply to private note to a third party via API

  • 22 October 2019
  • 0 replies


I would like to know if there is any way to send note to a third party (contact, external email).

I have tryed this following request but got an error :

"body": "Hello 🙂 ",
"notify_emails": [""],
"user_id": 123456789

And the error :

"description": "Validation failed",
"errors": [
"field": "notify_emails",
"message": "Accepts only emails of agents",
"code": "invalid_value"

to the endpoint "" method "POST".

Why i need to do this ? It's because i would like to respond to a forward's response.

I have forwarded the ticket "1000000" to a non-agent email (so an "external"), that external has responded to the forwarded mail, so in Freshdesk this was translated into an internal note. And finaly i would like to respond to that external using Freshdesk API. But when i'm trying to add note and specify his email adress in notify_emails (see request above) i got the error because he is not an agent.

I hope

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