Is there a way to get analytics to show time bands of when tickets are resolved? On the other ticketing software there were default reports that showed closed time in certain periods, like # closed 0-5 hours, 5-24 hours, 1day - 7 days, 7days - 30 days, >30 days
Reporting on resolved ticket by time band
Userlevel 1
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Userlevel 1
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For those that have viewed this question - I found the answer myself!! 🎉
use the Tickets Resolved metric and then Group by Age - it lets you set the bands yourself.
Thought I’d share since I asked here.
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