I just rolled out Freshdesk to my users. We have a dependent field that is required. What's unclear to the user is that the sub-fields that pop up are required (they don't have a red asterisk next to them, just next to the main label. And when you submit the form, other required fields are highlighted in red, along with the "This field is required" message in red. But the dependent field is not in red, so the user doesn't see that it is required.
Am I missing something here? Is this a setting? Is anyone else having this problem?
The issue was fixed a long back . We're sorry that we had left this post in dark .We're trying to increase our presence in the community forums and you can expect better turn arounds in future.