Resolution response time

  • 16 December 2021
  • 1 reply



For my current free plan is there a way i can generate a report to check the response time and resolution for every ticket that i received from customers?


Thank you,

1 reply

Userlevel 4
Badge +12

Hello @nhaner, we hope you are doing well today. Since only specific curated reports are avaialble in analytics, you can consider duing a ticket list view export and build your report from the data avaialble. 

Ticket list view export

Here’s a succint article on how you can get the file:


Do you think this would be helpful? Let us know your thoughts :)