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Question

Resolution response time

  • 16 December 2021
  • 1 reply
  • 9 views
nhaner
Rank

Hi,

 

For my current free plan is there a way i can generate a report to check the response time and resolution for every ticket that i received from customers?

 

Thank you,

1 reply

Keer
Userlevel 4
Badge +12

Hello @nhaner, we hope you are doing well today. Since only specific curated reports are avaialble in analytics, you can consider duing a ticket list view export and build your report from the data avaialble. 

Ticket list view export

Here’s a succint article on how you can get the file: https://support.freshdesk.com/en/support/solutions/articles/225158-how-to-export-my-tickets-from-freshdesk-

 

Do you think this would be helpful? Let us know your thoughts :)

Cheers, Keer, Freshworks Community Team

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