response to a forwarded email

  • 24 August 2016
  • 1 reply
  • 672 views


 Hallo again ;-)




a response to a forwarded email created a new ticket. is it possible to assign them to the main ticket?




sorry, my english is bad ;(




Thank you!



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1 reply


Hello Jonathan,




You made a forward action from a ticket to a third party email address and the reply from him has created a new ticket in the helpdesk? Correct me if I'm wrong. 




Could you please let me know if the third party has replied from the same email address?