Hallo again ;-)
a response to a forwarded email created a new ticket. is it possible to assign them to the main ticket?
sorry, my english is bad ;(
Thank you!
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Hello Jonathan,
You made a forward action from a ticket to a third party email address and the reply from him has created a new ticket in the helpdesk? Correct me if I'm wrong.
Could you please let me know if the third party has replied from the same email address?
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