Saving changes to email notifications is not working

  • 3 September 2016
  • 2 replies

Hi, I'm trying to change email notification settings at Admin > Helpdesk Productivity > Email Notifications.

When changing the slider on/off for any notification, the change is not saved when reloading the page. The ajax call in the background returns {"success":false,"msg":"An internal error occured.  Please contact support."},

Clicking Edit > Save also shows the message "An internal error occured. Please contact support."

Any suggestions? Thanks for your help.

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2 replies

Userlevel 4
Badge +12

Hello Mike,

We're really sorry for the inconvenience caused. I have converted this to a support ticket and one of our agents will get in touch with you soon.



Userlevel 4
Badge +12


By default,if the account has less than 10 tickets , the admin wouldn't be able to edit the email notifications. This is a part of our spam check policy.