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Saving contact custom fields giver invalid_field error

  • 22 June 2016
  • 6 replies
  • 361 views
S
Rank

So I was trying to follow the API documentation to save a contact with custom fields.


Contact is success created with no custom fields. But when I provide custom fields to it,I get error.




 


$postData = array(

			"name"=> trim($name),

			"email" => trim($email),

			"phone" => trim($phone),

			"mobile" => trim($phone),

			"custom_fields" => array("lb_module_id" => $member_id,

															 "lb_user_id" => $user_id,

															 "lb_module" => $module)

		);

		$url = "https://".$this->domain.".freshdesk.com/api/v2/contacts";

		$this->curl->setOpt(CURLOPT_USERPWD, $this->apiKey.":x");

		$this->curl->setHeader("Content-Type", "application/json");

		$this->curl->post($url, json_encode($postData));

		if ($this->curl->error) {

			var_dump($this->curl->response);

			return 'Error: ' . $this->curl->errorCode . ': ' . $this->curl->errorMessage;

		}

		else {

			return $this->curl->response;

		}

 The error var_dump




 


object(stdClass)[2533]

  public 'description' => string 'Validation failed' (length=17)

  public 'errors' => 

    array (size=3)

      0 => 

        object(stdClass)[2484]

          public 'field' => string 'lbModuleId' (length=10)

          public 'message' => string 'Unexpected/invalid field in request' (length=35)

          public 'code' => string 'invalid_field' (length=13)

      1 => 

        object(stdClass)[2541]

          public 'field' => string 'lbUserId' (length=8)

          public 'message' => string 'Unexpected/invalid field in request' (length=35)

          public 'code' => string 'invalid_field' (length=13)

      2 => 

        object(stdClass)[2542]

          public 'field' => string 'lbModule' (length=8)

          public 'message' => string 'Unexpected/invalid field in request' (length=35)

          public 'code' => string 'invalid_field' (length=13)

 can someone guide me, what am I doing wrong here.



This topic has been closed for comments

6 replies

S
Rank
yes this works, thank you so much.

Please mark this thread as solved.


T
Rank

Do you see the field names you are expecting in the curl .../api/v2/contact_fields output ?




If yes, can you add new contacts with these custom contact fields using curl ?


S
Rank
I think i did not do the obvious? Its not in documentation as well

 


T
Rank
Pardon me for stating the obvious but you have already created those
custom fields under Admin > Customer Fields > Contacts tab and you
have clicked on [ Save ] ?

You should check what Freshdesk thinks are the custom fields by looking at the output of 
curl -v -u Your_API_Key:X -H "Content-Type: application/json" -X GET https://yourdomain.freshdesk.com/api/v2/contact_fields

Reminder: to find Your_API_Key click your profile icon ( upper-right corner ), select 'Profile settings' and look at the bottom of the right sidebar for the "Your API Key" section.




Also, try


curl -v -u Your_API_Key:X -H "Content-Type: application/json" -X POST -d '{ "name" : "Clark Kent", "email" : "superman@freshdesk.com", "custom_fields" : { "test_text" : "some text" } }' https://yourdomain.freshdesk.com/api/v2/contacts

to create a new contact while setting the 'test_text' custom contact field to "some text" ( replace 'test_text' with one of the custom field names reported by /api/v2/contact_fields ) to make sure the API works as expected.




S
Rank

 Actually i updated the code, but pasted the response from camel casing fields name.


Thought the response was same.




T
Rank
Seems like something ( maybe json_encode ) is converting underscores to camelCase. You should be able to avoid that by changing the names of your custom ticket fields from, say, 'lb_module_id' to 'lbmoduleid'. This is an ugly hack but it should save you time hunting for the cause of the current problem.

 


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