Scheduled maintenance is under progress

  • 21 April 2020
  • 2 replies

Hi, I was in the middle of moving the emails I received last month to Freshdesk and now the account says its under maintenance.

Was it because I moved too many emails? Is there a way I can unlock it?


2 replies

Hi there!

There is a possibility of the accounts being blocked on our end if we happen to observe any unusual traffic or spike such as too many emails or visitor hits. We could see that there is a ticket with us reporting this on the helpdesk -


You should be hearing from us shortly via the same ticket.


Hey there! I'm sorry to hear you're experiencing issues with your Freshdesk account. It's possible that the account is currently undergoing maintenance, which could be the reason why you're unable to access it. This could be due to routine maintenance or updates to the system. However, it's also possible that there was an issue with the email migration process. I recommend reaching out to the Maintenance Windsor team directly for assistance. They can provide more information on the status of the account and help you troubleshoot any issues. They may also be able to unlock your account if necessary. Good luck!