Hi,
Is it possible to perform a search by the subject with the API?
Tranks
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I think Freshdesk need to improve their search API. It's really important to search by requester email and subject, it's like a basic thing to have.
Searching ability from the REST API has been requested by your users more than 4 years ago, and it is still in the road map? Such a basic and essential need?
You call this product "Fresh" ????
Userlevel 4
+12
Hello Alexis,
Search through Subject is not available in Freshdesk API. To know the different parameters based on which you can filter tickets, please visit Filter tickets API.
Cheers!
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