Question

select all tickets from a particular contact or email address

  • 21 September 2022
  • 1 reply
  • 25 views

Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.


1 reply

Userlevel 5
Badge +6

Hi Zaffry,

 

Greetings from the Freshworks community!
 

We understand that updating 30 tickets at a time is time-consuming, but having more than 30 tickets on a single page leads to performance issues which is why we aren't increasing the threshold. 

 

Here are some of the workarounds to perform the same.

 

1. We do have a marketplace app to update or delete tickets in bulk. Please take a look at this app and read through the instructions, and let us know if it helps - https://www.freshworks.com/apps/freshdesk/bulk_ticket_manager_light/ 

Video grab for your reference - https://share.vidyard.com/watch/em814GJL8Dvh1KAVPwcHw2?

 

2. You can also make use of the API call to bulk update tickets. For a better understanding, please follow our API documentation - https://developer.freshdesk.com/api/#bulk_update_tickets

 

3. Time-Triggers automation - This can be used to update or delete any number of tickets that were created or updated in the last 30 days when the specified conditions match. 

Sample rule:

eqOGAGE7C5pvN7clf9pYzRJrP060xatbiG8QT-2DrMsGtTT44Tg0MnSVSQzTYtF1m_WomiVX3dsbm62HktxYxwlf6DEkIBGhzSGxOoc_iVGkoGX_PSlQBHGzkxVUg0kX8rnCT1il7uFFLJ09OxqdkGSDJWNUZCNHMe-lDaymedzov4QeWg0hTd5LKQ

 

Feel free to drop a note here incase of further queries :)

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