Is it possible to select all tickets from a particular contact or email address rather than selecting 30 tickets at a time. I have more than 40K pending tickets and most of them are system generated ones. I would love to close all of these system generated ones with a few clicks rather than going 30 tickets at a time.
select all tickets from a particular contact or email address
Userlevel 2
+6
Nevertheless, we’d like admins to be able to see “all tickets” to be used for specific task like a bulk delete when needed. We understand the screen refresh for high numbers of tickets is going to be time consuming.
The time trigger doesn’t have a condition for content/description, only subject, so if you could add that if may be a better solution.
Userlevel 5
+6
- Community Manager
- 113 replies
-
23 September 2022
Hi Zaffry,
Greetings from the Freshworks community!
We understand that updating 30 tickets at a time is time-consuming, but having more than 30 tickets on a single page leads to performance issues which is why we aren't increasing the threshold.
Here are some of the workarounds to perform the same.
1. We do have a marketplace app to update or delete tickets in bulk. Please take a look at this app and read through the instructions, and let us know if it helps - https://www.freshworks.com/apps/freshdesk/bulk_ticket_manager_light/
Video grab for your reference - https://share.vidyard.com/watch/em814GJL8Dvh1KAVPwcHw2?
2. You can also make use of the API call to bulk update tickets. For a better understanding, please follow our API documentation - https://developer.freshdesk.com/api/#bulk_update_tickets
3. Time-Triggers automation - This can be used to update or delete any number of tickets that were created or updated in the last 30 days when the specified conditions match.
Sample rule:
Feel free to drop a note here incase of further queries :)
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