"Send and set as" defautl Send button

  • 1 February 2022
  • 1 reply


How can my team click the Send button and have the button select the “Send and set as Resolved” automatically, instead of performing two clicks for every single ticket we send a response to?

We set as resolve 90% of the time… 

1 reply

Userlevel 1
Badge +2

Hello @JohnEXO ,

I understand your concern here, but unfortunately, we don’t have this feature as of now because  when you use the Send and set as Option, you will have the ability to make use of the other Ticket statuses like the ones listed below:



But not to worry I will be cascading your feedback to the Ideas section of our community so that our product team gets some visibility on your thoughts.

Feel free to drop in a note if you have a doubt😀