Sending SMS Survey via Twilio When Ticket Changes to Resolved

  • 20 February 2019
  • 2 replies

I created an SMS survey in Twilio and I am interested in

syncing my account with FreshDesk. Basically, I’m looking to send out a survey

any time a ticket is changed to resolved. Is this possible?

Or is there a way FreshDesk can send a text message to a customer once the ticket status changes to resolved? And I can just embed the survey link?

2 replies

You can use Twilio Plus App to enable two-way communication 

Hi Monica,

You could make use of the Twilio integration to send messages on status change.