setValue for To in Reply not working

  • 3 January 2020
  • 0 replies

Essentially I'm trying to write code for a custom app which will open a reply but switch the To email with the first CC email for a use case we've found.

I notice that setValue can be used for To, CC, Requester as well as other fields, BUT I cannot seem to use setValue for requester or To (Ideally I would like to update the ticket changing the requester's email address.

client.interface.trigger("setValue", { id: "requester", value: [""] }); doesn't seem to work.

I know how to edit the requester email address manually, but I would like to do it with a custom app.

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