The 'all' customers list (/contacts/filter/all) does not show all customers. Specifically, it does not show deleted customers. This is somewhat counter-intuitive.
This topic has been closed for comments
Userlevel 4
+8
- Community Manager
- 399 replies
-
20 March 2013
Hello Andrew,
Thank you for reaching out to us through our Forums.
Yes. The All filters in the Customers List do not include Deleted users. As the All list is meant to show all the users (Verified and Unverified) who are currently present in the Help desk.
You can access the deleted users under the Deleted filter. This seemed to be the right way to design for us.
Let me know if there is anything else I can do for you. Always happy to help!
Thanks,
Annapoorna
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.