The feature to hide or disable the default and custom contact fields should be available in Freshdesk Portal.
And bulk import dropdown should also be available in Freshdesk.
Show/Hide Contact Fields in New Contact page
Hellloooooo, 
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The fields that users need to fill in are items that you can choose to display/disable as necessary (visit Admin > Customer Fields), by unchecking the boxes on the For Customers section:
Have you had a chance to try this?Â
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With regard to the bulk import for dropdowns, I think it’ll be worth to raise this as an idea so other members can also vote for this and bring attention to our product team.
Userlevel 3
+5
Also i don’t see a feature while we do customize the forms, in this case the Customer,
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the show/hide and optional/required for field 2, depending on the selection of field 1.
this will provide more scalability when it comes to customizations.
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Regards
Vj
Also i don’t see a feature while we do customize the forms, in this case the Customer,
Â
the show/hide and optional/required for field 2, depending on the selection of field 1.
this will provide more scalability when it comes to customizations.
Â
Regards
Vj
Yes, I think that’s something that can quite help! Have you had a chance to raise this as an idea?
Userlevel 3
+5
Hello
I will submitting an idea soon.
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Thanks
Vijay
Userlevel 3
+5
Hello Â
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the idea has been submitted. Here is the link for the same TheNewIdea
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Thanks
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