Question

Show/Hide Contact Fields in New Contact page

  • 23 November 2021
  • 5 replies
  • 17 views

The feature to hide or disable the default and custom contact fields should be available in Freshdesk Portal.

And bulk import dropdown should also be available in Freshdesk.


5 replies

Userlevel 3
Badge +7

Hellloooooo, @sudra -- appreciate you joining us, welcome! :grin:

 

The fields that users need to fill in are items that you can choose to display/disable as necessary (visit Admin > Customer Fields), by unchecking the boxes on the For Customers section:

Have you had a chance to try this? 

 

With regard to the bulk import for dropdowns, I think it’ll be worth to raise this as an idea so other members can also vote for this and bring attention to our product team.

Userlevel 1
Badge +3

Also i don’t see a feature while we do customize the forms, in this case the Customer,

 

the show/hide and optional/required for field 2, depending on the selection of field 1.

this will provide more scalability when it comes to customizations.

 

Regards

Vj

Userlevel 3
Badge +7

Also i don’t see a feature while we do customize the forms, in this case the Customer,

 

the show/hide and optional/required for field 2, depending on the selection of field 1.

this will provide more scalability when it comes to customizations.

 

Regards

Vj

Yes, I think that’s something that can quite help! Have you had a chance to raise this as an idea?

Userlevel 1
Badge +3

Hello @ThatCommunityGuy 

I will submitting an idea soon.

 

Thanks

Vijay

Userlevel 1
Badge +3

Hello  @ThatCommunityGuy ,

 

the idea has been submitted. Here is the link for the same TheNewIdea

 

Thanks

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