Question

Show solution article in multiple folders or categories

  • 5 January 2022
  • 3 replies
  • 76 views

I found this ancient thread: https://support.freshdesk.com/support/discussions/topics/300507/page/3?url_locale=

 

But would also like to have the possibility to show a solution article in multiple folders.

We have multiple products with articles which apply to all, and some only to a few. Right now we’d need to greatly overhaul our main page or get a custom folder view but that’s not an option for us.


3 replies

Userlevel 5
Badge +7

yes please!! otherwise we have to duplicate folders/articles?

Badge +6

Same here, this would save a lot of duplication. 

I found this ancient thread: https://support.freshdesk.com/support/discussions/topics/300507/page/3?url_locale=

 

But would also like to have the possibility to show a solution article in multiple folders for tech products. We have multiple products with articles which apply to all, and some only to a few. Right now we’d need to greatly overhaul our main page or get a custom folder view but that’s not an option for us.

Yeah you are right. We also have multiple products with articles and facing the same issue. If it become possible to show the solution in multiple folder so it will be easy and the user will also easily understand it.

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