Hi,
Which languages does solution suggestor support?
Best answer by hanneskola
View originalSolution Suggestor - languages supported.
Userlevel 1
Userlevel 5
+12
Turns out it does support other languages too, got it to work.
Yes,
Userlevel 1
Turns out it does support other languages too, got it to work.
Userlevel 1
Unfortunately, this does not help me. I’m well aware of how system languages can be changed or added and that you can translate KB articles.
What I’m asking is that can Freddy AI read for example Finnish emails and provide suggestions for articles to Agents?
So the thing in the picture below but everything in the UI and email is Finnish. Or can it provide suggestions based on English text only?
Userlevel 5
+12
Hello
You can add these languages under Admin → Helpdesk settings and add soluton articles for the same.Ensure they are set visible in the portal you want your customers to view the articles in different languages.
I hope this helps. If you have further queries, please post them here and we’d be glad to help.
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