I searched for existing queries on this, but I did not find this one…
Is it possible to make solutions articles and categories accessible by Group or Agent Role? Meaning I want to categorize my Solutions Portal and I want certain people from my company to be able to access certain documents. I want each user type and/or Group to access only certain categories or articles.
Is this possible?
I know you can create segments for Customers and Contacts - but can you create segments for agents?