SSL Certificate error

  • 12 August 2021
  • 1 reply

We are getting an SSL Certificate error when navigating to our Freshdesk page?


Has anybody come across this issue before?


Many Thanks



1 reply

Userlevel 1
Badge +5

Hi @richarddraper ,


If you are using a domain provided by Freshdesk (i.e. your portal address ends with “ “), your support portal is automatically secured by default.


If you host your support portal on a custom domain and don't have an SSL certificate or your own SSL certificate, then you can request a free SSL certificate that we provide from Let’s Encrypt in your Portal Settings. If you do not see this in your portal settings, please reach out to and we’ll be happy to enable the same for you!


Happy Freshdesking!