I’m running a standard total change export, all I have done is select some fields and scheduled it, no changes to filters etc, and it’s pulling back old data.
I’ve done it loads of times and it’s pulling incorrect statuses and missing closure dates etc for changes.
Any idea what’s happening here please?
Best answer by KeerView original
@DeeS77, can you confirm if you are referring to the ticket export from the ticket list view page? If so, can you ensure all steps mentioned here are followed with respect to choosing the right view and applying filters?
Else, if you are referring to the export of any of the curated reports in the analytics section, can you share more details on which report you are trying to export and what’s the discrepancy so that we can dig deeper into the issue?
You can also share the details to email@example.com and our support buddies would love to help you further on this.
It is just the standard analytics export for “total changes”. Nothing at all done for it, select and run, no filters, just a few standard fields selected. It shows pending release status and it’s been at complete for 3 months.
Analytics - Data export - Create new - Total changes
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