Stuck "1" at helpdesk

  • 29 December 2021
  • 2 replies


I have the following problem: There is always a “1” at open tickets, on PC and mobile App, but there is no open ticket. I made a screen recording: 

I already tried clearing browsers cache and cookies, wasnt helping.

We have 3 active agents, its only happening for me.

Any ideas? 

Best regards.


Best answer by hemanth.ramya 30 December 2021, 13:31

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2 replies

Userlevel 5
Badge +8

Hello @Alzeyer,


Thank you for sharing a video grab of the reported issue with dashboard and ticket count mismatch. Can you please share/DM us your Freshdesk account URL and agent email address to troubleshoot this further? Looking forward to hearing from you. 



Userlevel 5
Badge +8

Good day, @Alzeyer :)

Like discussed over DM, we have raised a ticket on behalf of you. Kindly respond back on the same email thread with the requested details and we can have this sorted. Cheers!