Support team not replied for 2 days regarding refund request of my payment

  • 14 April 2019
  • 2 replies
  • 36 views

What should I do when support team didn't reply even after 2 days regarding my refund request.?



If there is a waiting period , how long should I wait to raise a new ticket about old ticket or file a case.?





Regards.

2 replies

new ticket 35077




Hello there,


We’re normally known for our exceptional attention to detail, and we regret that you feel this way. There's a separate team that takes up refund request and you can write to us at billing@freshworks.com and one of our reps will assist you further on this.


Cheers!


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