Support URL Change

  • 3 November 2019
  • 4 replies


How can I open a ticket to FreshDesk support in order to change my support portal URL?



4 replies

Badge +2

Hi Sibin,


You can adjust your URL by following these steps:

Admin -> portals -> your portal -> portal URL


Admin -> portals -> your portal -> portal URL does not allow me to change the url.  I want to change the xxxxx. part.  I am not seeking a customize with my own domain.  Please advise.

 I was just in there and it doesn't allow you to change ANYTHING.

Userlevel 5
Badge +9

Hello Everyone!

Apologies for the delay in response. @Sibin, we can see that your query has been addressed by our support team.

Also, the section to which @Wimpointed would help in changing your default Freshdesk URL ( to a custom domain (for example,

We would be able to help you with your URL change request, please drop an email to to proceed further @Corroll@Tom.

Cheers. 🙂