Hi, we now link our ticket to some tags but i can't seem to find a way to run a report based on those tag. Is there a way to get a report by tag?
Userlevel 1
Hi Clarisse,
Yes, you would be able to filter reports based on Tags. Please navigate to the Reports section to see all the various reporting functionalities listed based on your plan.Â
Open the desired report and click on the Filter button. You would find 'tags' as part of the filters (click on '+ More' to expand all the available filters) on the left side of the report. On entering the tag in the filter, it would retrieve the metrics for the tickets with that particular tag.
Hope this clarifies.Â
Cheers!
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