is there any way to create a workflow that checks if all tasks on a service request are closed and if so, close the ticket?
Best answer by Aishvarya
View originaltasks and workflows
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Hi
Greetings from the Freshworks community!
We can create a ticket updates service task automation rule to close a parent ticket when a service task is closed. Please navigate to Admin → Automations → Service tasks → Service task updates → New rule. Below is the screenshot of a sample rule.
Feel free to drop a note here incase of further queries.
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