Good morning, I would like to configure that the customer cannot close tickets, I can't find the related configuration. thank you
Best answer by AaronParker
View originalTicket closing
Userlevel 1
+5
Hey!
I would go to Admin > Ticket Fields
Scroll to Status and then change the ‘Behavior for Customers’ and untick ‘Can Edit’
Hope this helps! :)
Thanks for the reply. The configuration is already as reported but the "CLOSE" button is visible and working on the customer page and customers close their tickets before I can check them
Userlevel 1
+5
Oh how strange - in that case I would defer to the support teams! Try emailing support@freshdesk.com I am sure someone there will be able to work it out! :)
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.