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Ticket Details template & ticket.type condition

  • 29 October 2018
  • 5 replies
  • 42 views
J
Rank

Hi,


I'm trying to to customize our Ticket Details template to load an additional div when the Ticket Type is "Schedule a Session".

I'm using the following code; however, it is showing up on all of our tickets - not just the type I'm aiming for. Any ideas what I might be doing wrong?

{% if ticket.type == ‘Schedule a Session’ %}

	<p>Ipsum Lorum</p>

{% endif %}

I've also tried ticket.type_name with no luck. 


5 replies

B
Rank

Hi Jessica, can you try the following?

{% if {{ticket.type}} == 'Schedule a Session' %}

	<p>Ipsum Lorum</p>

{% endif %}


Note the curly brackets around the placeholder. 



J
Rank

Thanks for the reply!

Unfortunately, that makes it so the Ipsum Lorum doesn't show up on any tickets.


B
Rank

Hello Jessica, 


After some further investigation, looks like the placeholder was incorrect.


It should be "{{ticket.ticket_type}}"


Try the following code, this should work: 

{% if {{ticket.ticket_type}} == 'Schedule a Session' %}

	<p>Ipsum Lorum</p>

{% endif %}

  


J
Rank

That works! Thank you!!


W
Rank

Hey hey, would this be possible for a custom ticket field?

Something like:

{% if {{ticket.custom-field88888}} == 'something' %}  
  <p>Ipsum Lorum</p>{
% endif %}

 

 

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