Ticket list through API limited to the last 30 days?

  • 18 February 2016
  • 1 reply

It seems that I can't get tickets older than 30 days through the API. I guess the default filtering is applied and I can't specify a custom view.

Get I get tickets from any time frame with the API (like all the tickets)?

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1 reply


Thank you for trying out API V2. And to answer your question, Yes. It is by design that default filter gives you only tickets created within 30 days. If you want to pull all tickets, you could make use of updated_since filter. If updated_at of first modified ticket is given, it will list all tickets updated since then. 

Please refer this section for more details on how to use updated_since filter:  http://developer.freshdesk.com/api/#list_all_tickets

We will reflect this in documentation section more clearly soon. Thanks for the feedback.