It seems that I can't get tickets older than 30 days through the API. I guess the default filtering is applied and I can't specify a custom view.
Get I get tickets from any time frame with the API (like all the tickets)?
This topic has been closed for comments
George,
Thank you for trying out API V2. And to answer your question, Yes. It is by design that default filter gives you only tickets created within 30 days. If you want to pull all tickets, you could make use of updated_since filter. If updated_at of first modified ticket is given, it will list all tickets updated since then.
Please refer this section for more details on how to use updated_since filter: http://developer.freshdesk.com/api/#list_all_tickets
We will reflect this in documentation section more clearly soon. Thanks for the feedback.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.