Here's what I expect from ticket merging: all timestamped interactions are shown in their original sequence. So, if I merge two or three tickets, I expect a larger single ticket that maintains an exact chronology of all the interactions, because two different tickets may have overlapping interactions.
However.. what seems to me that is happening in merging, is that one ticket is simply *added* to another. And I expect *intersection*.
Or am I getting things wrong? All I know is that merging in OTRS just works and makes sense, and after moving to FD I get headaches when trying to make sense out of merged tickets! Is it just me?