Hi there, I am using the Sprout plan to try out your services. I configured my Company Support Email address (email@example.com) and emails to this address are forwarded to freshdesk.com email address.
Email sent to the Company support email id is getting converted into a Ticket with a number. However the client sending support request is not getting a TICKET RECEIVED email from freshdesk.
When customer sends email directly to the freshdesk email id firstname.lastname@example.org
a TICKET RECEIVED email is sent to the customer.