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Ticket Request Error

Z
Rank

Hello Community :)

 

Everytime when I want to request a Ticket on my Freshdesk Page, I get Redirected to a page.

That page says “We are sorry. You have been restricted from accessing this helpdesk page.”

I dont know why its not working, can anyone help me?

 

Cheers

 
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Best answer by hemanth.ramya 5 August 2021, 14:47

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12 replies

rashmi.nag
Rank
Userlevel 7
Badge +9

Hi @ZeroOne. Thank you for reaching out to the Freshworks Community!

This issue maybe due to some accessibility mismatch. To help us understand your problem better, can you share some screenshots of the steps you take and the error message you’re receiving? Our product experts and community members would then be better equipped to guide you through it.

Thanks!

Cheers, Rashmi || Team Freshworks
Z
Rank

Sure here you go!

 

 

rajagopal.baladhandayutham
Rank
Userlevel 4
Badge +6

Hi @ZeroOne 

We’ve created a ticket for you with our support team and one of our members will get back to you with further updates on the issue.

Thanks,

Rajagopal

Rajagopal || Freshworks Community
hemanth.ramya
Rank
Userlevel 5
Badge +9

Hello @ZeroOne,

We have fixed the issue with ticket creation in your support portal. In case you are still facing trouble, please feel free to drop a note here and we would be happy to help! :)

 

Cheers,

Freshworks Community Team 

Ramya, Freshworks Community
sophia38580

I have the same issue and looking for the solution. my question is did your issue solved or not ? 

hemanth.ramya
Rank
Userlevel 5
Badge +9

Hello @sophia38580,

Can you please help us with your Freshdesk account URL (yourcompanyname.freshdesk.com) to fix this issue for you? 

 

Thank you,

Freshworks Community Team 

Ramya, Freshworks Community
Redshaper
Rank

I have the same issue and looking for the solution.

URL: https://coinexwo-help.freshdesk.com/

Can u fix this issue? Thx

 

Keer
Rank
Userlevel 5
Badge +12

I have the same issue and looking for the solution.

URL: https://coinexwo-help.freshdesk.com/

Can u fix this issue? Thx

 

Hello @Redshaper, we’ve reduced the spam score for your account. Can you once check and confirm if everything looks good?

Cheers, Keer, Freshworks Community Team
Eliud.Geronimo
Rank

Hello !! I have the same problem :(

 

my freshdesk url: cbtis164.freshdesk.com

Keer
Rank
Userlevel 5
Badge +12

Hello @Eliud.Geronimo, can you check if the ticket creation is working fine? 

Cheers, Keer, Freshworks Community Team
Eliud.Geronimo
Rank

Hello @Eliud.Geronimo, can you check if the ticket creation is working fine? 

Yes ! Can do it 

Thanks a lot !

hemanth.ramya
Rank
Userlevel 5
Badge +9

That’s great news, @Eliud.Geronimo. :)

Feel free to drop a note here for any further questions and we would be happy to help! 

 

Cheers, 

Ramya, Freshworks Community

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