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Translations of Ticket Fields for several portals

Userlevel 1

Hello,

For Freshdesk, we are trying to configure different portals for each own language (spanish, english, french and italian).

We were following the steps indicated here:

We import the modified yml file but no changes are made on the portal.

The main appearence on the portal is translated but not the ticket fields.

I attach you the fr.yml file with the translations we made (it’s the same result for the rest of the languages)

Anyone with the same problem?

Thanks and kind regards

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Best answer by Keer 4 March 2021, 08:22

Userlevel 5

+12

Hello @Cristina Roldan, I am sorry for not being able to get back to you sooner.

Can you confirm if you added translations for the ticket fields as well? If so, it ideally should reflect:

Can you check the file once as I see no file has been attached here.

In case if this is right and you are still facing the issue, I’d suggest you to write to support@freshdesk.com so that we can help you further.

Thank you,

Keer,

Freshdesk Community Team

Userlevel 1

check other portals..

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