Unable to login after activating my account


I am unable to login even after activating my account through the link that you emailed me.


My freshdesk URL is: https://madevfxhelp.freshdesk.com


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10 replies

Userlevel 1

Hello Haridas,


Quickly glanced through your support ticket and it looks like the link that you'd received was the activation link for your access @ the freshdesk support portal ie. https://support.freshdesk.com.

Your account - https://madevfxhelp.freshdesk.com/ has been suspended due to the fact that the trial period is over. Would you like to chat with your account manager?


Cheers!

Yes. Because, I want to continue as free member

Userlevel 1

Hello,


If the account is downgraded to the free plan (the trial starts on the Estate plan with advanced features), you'd lose quite a few features and customisations. You can see the feature differences across the plans here. Do you still wish to proceed with the switch?


Cheers!

Yes. I want to switch. Please activate my account as a free member

Userlevel 1

Hello,


The account has been re-activated and sprout plan subscribed. 


Cheers!

I have tried to login now, but its still showing your account is temporarily blocked

my problem is not solved yet

Userlevel 1

Hello,


Can you please refresh the screen and see if you're able to access the account now?


Cheers!

I have activated my account but I cannot find ANYWHERE where I can click to go to my acct so I can see my pending transactions and I don't want the Trial acct ..I want the FREE site
Userlevel 1

@Leatha, You can login to your helpdesk (ronnienleatha1962.freshdesk.com) and choose the plan in the Admin -> Plans and Billing section.


Cheers!