I am unable to login even after activating my account through the link that you emailed me.
My freshdesk URL is: https://madevfxhelp.freshdesk.com
I am unable to login even after activating my account through the link that you emailed me.
My freshdesk URL is: https://madevfxhelp.freshdesk.com
@Leatha, You can login to your helpdesk (ronnienleatha1962.freshdesk.com) and choose the plan in the Admin -> Plans and Billing section.
Cheers!
Hello,
Can you please refresh the screen and see if you're able to access the account now?
Cheers!
my problem is not solved yet
I have tried to login now, but its still showing your account is temporarily blocked
Yes. I want to switch. Please activate my account as a free member
Hello,
If the account is downgraded to the free plan (the trial starts on the Estate plan with advanced features), you'd lose quite a few features and customisations. You can see the feature differences across the plans here. Do you still wish to proceed with the switch?
Cheers!
Yes. Because, I want to continue as free member
Hello Haridas,
Quickly glanced through your support ticket and it looks like the link that you'd received was the activation link for your access @ the freshdesk support portal ie. https://support.freshdesk.com.
Your account - https://madevfxhelp.freshdesk.com/ has been suspended due to the fact that the trial period is over. Would you like to chat with your account manager?
Cheers!
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.