Unable to login after activating my account

Hi, my account https://dukeisherehelp.freshdesk.com/ is not accessable even after activating. I want to continue as free member. Please downgrade my membership and continue.

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Userlevel 3
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Your account - https://dukeisherehelp.freshdesk.com/ has been suspended due to the fact that the trial period is over. Would you like to chat with your account manager?


I had installed  this software on 12th Sep.2018 on my laptop and it is single user only. Till yesterday it was running perfectly. Today morning it stoped saying it is used by multiple user.Please help me to activate the same.