Hi everyone,
In ticket automation, I want to update the already open ticket to resolved. Via a mail and problem ID.
Please guide me if it is possible .
Thanks in advance
Rahul - We are afraid that we no longer support email commands, using which an agent was able to update a ticket by passing parameters in the expected format in an email sent from his/her agent mailbox. That said, you could use update a ticket API call to achieve this.
Cheers!
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